Legal
Privacy Policy
Last Updated: 12 May 2025
1. Introduction
Siam Naliga ("we," "our," "the workshop"), operating from 92 Charoen Krung Road, Bang Rak, Bangkok 10500, Thailand, is committed to handling any personal information you share with us with care and discretion. This policy explains what data we collect, how we use it, and what rights you have regarding it.
This policy applies to information collected through our website at siamnali.pro and through direct contact with the workshop. If you have questions, contact us at [email protected].
2. Data We Collect
We collect only information that is necessary for responding to your enquiry or carrying out a service. This may include:
- Contact information: name, email address, phone number (when provided)
- Enquiry content: the message you send via our contact form
- Technical data: browser type, IP address, and pages visited — collected via analytics cookies if consented
Legal basis: Processing is based on your consent (for cookies and marketing), on the performance of a service contract (for service enquiries and repairs), and on our legitimate interest in responding to your contact.
Retention: Enquiry data is retained for up to 24 months. Service records may be retained longer as part of ongoing service history documentation.
3. How We Use Your Data
- Responding to your service enquiry
- Preparing and sending service estimates
- Communicating about the progress and completion of a service
- Sending follow-up accuracy information after an overhaul (if agreed)
- Improving our website through anonymised analytics data
We do not sell your data to third parties. We do not use it for unsolicited marketing unless you have specifically opted in.
4. Data Protection Measures
Your data is stored on secure servers with access limited to workshop staff who need it to respond to your enquiry or carry out your service. We use HTTPS encryption for all website data transmission. In the event of a data breach that is likely to affect your rights, we will notify you and any relevant authority within the timeframe required by applicable law.
5. Cookies
Our website uses cookies to help it function and to understand how it is used. Essential cookies are necessary for the site to operate. Analytics and preference cookies are only set with your consent, which you manage via our cookie banner or via the Cookie Policy page.
6. Your Rights
Under Thailand's Personal Data Protection Act (PDPA) and, where applicable, the GDPR, you have the following rights:
- Access: Request a copy of personal data we hold about you
- Rectification: Ask us to correct inaccurate data
- Erasure: Request deletion of data we hold about you
- Portability: Receive your data in a structured, machine-readable format
- Objection: Object to processing based on legitimate interest
- Withdraw consent: At any time, for processing based on consent
To exercise any of these rights, write to [email protected]. Complaints may also be directed to Thailand's Personal Data Protection Committee or, for EU residents, to the relevant supervisory authority in your country.
7. Third-Party Links
Our website may contain links to external sites. We are not responsible for the privacy practices of those sites and encourage you to review their policies independently.
8. Children's Privacy
Our services are intended for adults. We do not knowingly collect personal data from anyone under the age of 18. If you believe a minor has submitted data to us, please contact us so we can remove it.
9. Policy Updates
We may update this policy from time to time. When we do, we will update the date at the top of this page. Continued use of the site after a change constitutes acceptance of the updated policy.
10. Contact
For privacy-related questions or requests:
Siam Naliga
92 Charoen Krung Road, Bang Rak, Bangkok 10500, Thailand
+66 2 661 8340